Frequently Asked Questions

What makes Ponte Vedra Home Care different from other agencies?

Ponte Vedra Home Care is committed to providing you with the best communication and customer service in the industry. Our staff is available 24 hours a day, seven days a week, including holidays. We offer free in-home consultations performed by one of our staff members. Choosing private duty in-home care can be a very emotional and confusing experience. We do our best to walk you through the process and help refer the best caregiver to care for you or your loved one.

What is the difference between "Skilled" and "Non-Skilled" care?

“Unskilled” or “Non-medical” care typically refers to companion and personal care activities such as bathing, grooming, dressing, as well as assistance with meal preparation, light housekeeping, and running errands. It could also include medication reminders, assistance with ambulation, and transportation to medical appointments. These types of services are typically provided by Home Health Aides (HHAs) or Certified Nursing Assistants (CNAs), and can be arranged for anywhere from 2 hours to 24-hours a day. “Unskilled” or “Non-medical” care is often sought by the elderly, new and expectant parents, individuals with disabilities, and those transitioning from a hospital or medical facility to home.

“Skilled” medical care follows a specific plan of care under the supervision of a Physician or Nurse (RN/LPN). Skilled medical care in the home can help provide a comforting solution to residing in a hospital, nursing home, or assisted living community.

Services provided under “skilled” nursing may include: catheterization, home infusion therapy, wound care, medication administration or management, and /or many other duties which require RN/LPN licensure.

Does Ponte Vedra Home Care provide services in independent or assisted living facilities?

Yes. Ponte Vedra Home Care provides individualized services to you or your loved one in an independent or assisted living facility. Our goal is to give quality care to you in the environment that is most comfortable.

How do I get started with Ponte Vedra Home Care?

Our Care Coordinator is available 24 hours a day, 7 days a week to respond to your request for services. We set an appointment with you immediately upon receiving your request for care so that we can meet with you to discuss the care you require. If your need is immediate, we will do everything possible to assist you at the time.

Are your services covered by Medicare?

No, we are not a Medicare agency, but we do accept most Long Term Care Insurance Policies.  We are a private pay company.

What if I need to speak to you regarding a problem or a change that has come up?

You can reach us at Ponte Vedra Home Care 24 hours a day, 7 days a week. While the office may be closed, our Care Coordinator is available to you at all times. Simply call us, and you will be connected to our Coordinator.

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